4607 Lakeview Canyon Rd. Suite 109
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Item AvailabilityAlthough we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail. Any changes will be reflected in your order total as well as your shipping confirmation.
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Credit Cards We AcceptSolaMia.com accepts the following credit cards: Visa, Master Card and American Express
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Sales TaxSol a Mia is located in California and we are required by law to charge 8.25% sales tax within California. No other states are charged sales tax.
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Changes or CancellationsPlease be advised that once an order has been placed we are unable to make any modifications to the order including cancellations.
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Special OrdersWe would be happy to assist you with a special order. Please call or email to inquire. Special Orders are not returnable; and discounts/coupons cannot be applied.
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Phone OrdersWe are more than happy to assist you with a phone order please call us at (818)889-1738.
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Price MatchPrice match guarantee. We will match any competitor's non-clearance price within 15 days of your purchase.
Regular priced items: Sol a Mia will match any competitor’s regular priced item within 15 days of purchase. The "regular" price refers to the MSRP or manufacturer's suggested retail price given it is the exact same item, color and size.
Sale priced items: We will match any online competitors sale priced item before your order is placed with us given it is the exact same item, color and size.
Price matches are at our discretion and verification.
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Price AdjustmentsPrice adjustments may be requested for orders placed within 7 days of an item going on sale. All price adjustments are issued as a store credit.
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CouponsOffers cannot be combined with any other discount, offer, promotion or special incentive program and is not valid on (a) pre-orders; (b) gift cards; (c) prior purchases; (d) special order items or sale items unless promotion specifically states otherwise and may have a minimum purchase associated. Offer must be used at time of purchase. Orders cannot be revised once shipped. Discount is applied proportionately to all items in transaction; any return of merchandise purchased with a discount will be refunded for the proportionate amount actually paid. No cash value. Offer valid during time specified or while supplies last.
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Purchasing a Gift CertificateGift certificates are available for purchase online. We offer gift certificates in the predetermined dollar amounts featured on our site. You may add this item to your cart and proceed to checkout for purchase. Gift certificates are delivered using USPS, with no shipping charges. You may choose to have your gift certificate shipped using another shipping method at an additional cost.
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Redeeming a Gift Certificatereturn to top
Shipping
Where We ShipSolamia.com ships all to all of the United States including ALASKA, HAWAII and PUERTO RICO. Please check back with us periodically for any updates regarding our international shipping policy.
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Shipping GuidelinesOrders placed Monday-Friday before 12 PM PST will begin processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 12 PM PST will begin processing the next business day, and ship within 48 hours. Orders placed on Friday after 12 PM PST will begin processing on the following Monday. SolaMia.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We do not offer Saturday delivery.
*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS
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Shipping Methods & RatesWe use USPS and Federal Express for delivery.
Free Ground Shipping within the Continental U.S.
| Price Range |
Ground |
Fed Ex 2nd Day |
Fed Ex Overnight* |
| $0 - $50.00 |
$5.95 |
$18.95 |
$29.95 |
| $50.01 - $100.00 |
$6.95 |
$21.95 |
$32.95 |
| $100.01 - $150.00 |
FREE |
$23.95 |
$35.95 |
| $150.01 - $200.00 |
FREE |
$26.95 |
$37.95 |
| $200.01 - $300.00 |
FREE |
$29.95 |
$40.95 |
| $300.01 - $500.00 |
FREE |
$31.95 |
$45.95 |
| $500.00 + |
FREE |
$36.95 |
$49.95 |
| Hawaii & Alaska |
Not Available |
$25.00 flat rate |
Not Available |
| Puerto Rico |
$25.00 flat rate |
Not Available |
Not Available |
* For overnight shipping order must be received by 12:00 pm PSTreturn to top
Transit Times
Map provided by Fed Ex
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Refused ShipmentsIf you decide to refuse any shipments from SolaMia.com, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to SolaMia.com. This amount will be subtracted from your merchandise refund.
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Returns & Exchanges
Return PolicyWe pride ourselves on offering the highest quality merchandise. If you are not delighted with your purchase, return the item in its original condition postmarking the package within 10 days of your receipt for a full refund, less shipping costs. Items received that are postmarked up to 21 days from receipt will receive a store credit at current selling price. We do not accept returns postmarked after 21 days of your receipt so please be sure to inspect your order upon receipt. Item(s) must be returned in the same condition as it was sent; clean, unwashed, unworn and with the original tags affixed. Tags that have been cut off and pinned, or secured back on in anyway will not be accepted. Sale items will be issued a store credit. PLEASE NOTE: Shipping and handling charges are non-refundable.
Sale items may be returned for store credit only and must adhere to the same criteria noted above. You will be issued a store credit coupon code to use on your next order.
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How to Return an Item
Please call us for an RA# at (818)889-1738 or email us at customerservice@solamia.com. We will provide you with an RA# that must be written on the outside of the box. Returns that do not have an RA# will be refused.
Securely pack and seal the return merchandise and invoice in an appropriate shipping box or envelope, and send back to us using an insured service to the above address. (This will provide you with recourse on your package, as we cannot accept responsibility for packages that we do not ship ourselves).
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How to Exchange an Item
If you would like to exchange an item for a different one please e-mail us or call us so that we can put the item aside for you until we receive your return. Follow the return instructions above.
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Where to Send your Return or Exchange To
Ship all Returns to:
Sol a Mia, Return Dept.
4607 Lakeview Canyon Rd.
Suite 109
Westlake Village, CA 91361
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Sale Items
May be returned for store credit only and must adhere to the same criteria noted above. You will be issued a store credit coupon code to use on your next order.
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Clearance Sale Items
All items that are discounted 40% or more are considered clearance items. Clearance sale items are not returnable or exchangeable.
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Credit Card Refund
Once your package has been received at SolaMia.com, your refund will be processed in the original form of payment within five business days. You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from SolaMia.com.
Damaged or Defective Items
All merchandise is thoroughly checked for defects and damage prior to shipping. If you have received a damaged or defective product please notify us at customerservice@solamia.com within 3 days of receipt to be eligible for a refund. We will replace a damaged item if available but we do not manufacture our products and we do not offer any warranty. Repair or replacement of damaged items are up the the manufacturers' discretion.
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Terms & Conditions
Thank you for visiting our Web Site ("Site"). YOU SHOULD READ THE FOLLOWING TERMS CAREFULLY BEFORE USING THIS SITE.
Your use of this Site is governed by the following terms of use ("Terms"). If you do not agree with all of these Terms, please exit this Site now. By using this Site, you agree to comply with, and be to bound by, these Terms. Sol a Mia may, from time to time, change these Terms in its sole discretion. By using this Site after any such change, you agree to comply with, and be bound by, the Terms as changed.
Submissions
You agree that any and all comments, messages, postings, data, suggestions, creative ideas, designs, concepts, product suggestions and other items or materials disclosed, submitted or offered to Sol a Mia through or in connection with this Site ("Submissions"), including, but not limited to, survey responses, shall be treated as non-confidential and not proprietary and shall become, and remain, Sol a Mia’s property. Such disclosure, submission or offer of any Submission shall constitute an assignment to Sol a Mia of all rights, title and interests in all copyrights and other rights in the Submission. Sol a Mia is, and shall be, under no obligation (I) to maintain any Submission in confidence; (II) to pay to anyone any compensation for or in connection with the use of any Submission; or (III) to respond to any Submission. You represent and warrant that no Submission by you will violate any right of any third party, including, but not limited to, copyright, trademark, patent, trade secret, privacy or other personal or proprietary right. By making any Submission through, in connection with or related to this Site, you agree that Sol a Mia has the right (but not the obligation) to copy, publish, distribute or use such Submission, or any part or parts thereof, for any purpose, including, but not limited to, advertising, promotional, product development or other commercial purposes, without compensation to you or to any other person. Sol a Mia does not, cannot and does not agree to consider or review every Submission, and is not liable or responsible for the content of any material posted on this Site by users. You agree not to upload, post, distribute or otherwise publish on this Site any material that (I) is libelous, defamatory, obscene, abusive, pornographic, threatening or an invasion of privacy; (II) infringes the intellectual property rights, including, but not limited to, any copyright, patent, trade secret or trademarks, of any person or entity; (III) is illegal in any way or advocates illegal activity; or (iv) advertises or solicits funds, goods or services. You are and shall remain solely responsible for the content of any Submission you make.
Links
This Site may contain links to other sites. Sol a Mia is not responsible for the availability of, or any content or material contained in, or obtained through, any such sites. Any link to another site, and reference to third-party information, products or services linked to this Site, is not, and should not be construed as, an express or implied endorsement by Sol a Mia. Any questions or comments relating to such other sites should be addressed to the operator or operators of those sites.
Products
The Sol a Mia products depicted in this Site are representative of the Sol a Mia collection. Not all Sol a Mia products are shown in this Site. Not all Sol a Mia products that are shown in this Site are, or will be, available at the Sol a Mia store. The style, designs and colors of the Sol a Mia products shown in this Site may be changed without notice. Not all pieces available at Solamia.com are designed by Sol a Mia.
Disclaimer
Material in this Site may contain inaccuracies or typographical errors. Sol a Mia shall not be liable or responsible for any loss or damage caused by or arising from any user's reliance on information obtained from or through this Site. It is your responsibility to evaluate the information and other content available through this Site. This Site and the information and materials contained in this Site are subject to change at any time, and from time to time, without prior or subsequent notice. Sol a Mia is not responsible for product anomalies or errors by product designers.
No Warranties
THIS SITE AND THE CONTENTS OF THIS SITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. SOL A MIA MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR FREEDOM FROM MALICIOUS PROGRAMS (SUCH AS VIRUSES, WORMS OR TROJAN HORSES) OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THIS SITE OR ITS CONTENTS AND EXPRESSLY DISCLAIMS ANY REPRESENTATIONS AND WARRANTIES. SOL A MIA DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION CONTAINED IN THIS SITE IS ACCURATE, COMPLETE OR UP-TO-DATE, THAT THIS SITE IS FREE OF DEFECTS OR THAT ANY DEFECTS WILL BE REMEDIED. YOU AGREE, BY USING THIS SITE, THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL LOSS OF USE, LOSS OF DATA AND COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT AND/OR SOFTWARE THAT YOU USE IN CONNECTION WITH THIS SITE, AND THAT SOL A MIA SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY DAMAGES OF ANY KIND WHATSOEVER ARISING OUT OF, CAUSED BY OR RELATED TO YOUR USE OF THIS SITE. WHERE APPLICABLE LAW DOES NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SOME OR ALL OF THE FOREGOING DISCLAIMERS OF WARRANTY MAY NOT APPLY TO YOU.
Limitation of Liability
IN NO EVENT SHALL SOL A MIA BE LIABLE FOR ANY ACTUAL, DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, EVEN IF SOL A MIA HAS BEEN PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, WHETHER IN AN ACTION UNDER CONTRACT, TORT OR UNDER ANY OTHER THEORY, ARISING OUT OF OR IN CONNECTION WITH THE USE, INABILITY TO USE, OR PERFORMANCE OF THE INFORMATION, PRODUCTS AND MATERIALS ON THIS SITE. BECAUSE SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SOME OR ALL OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
Indemnity
You agree to defend, indemnify and hold harmless Sol a Mia, its affiliates and their officers, directors, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, reasonable attorneys' fees and court costs, arising from or related to your use of this Site.
Miscellaneous
These Terms and your use of this Site shall be governed under the laws of the State of California, without regard to its conflict of law principles. Any dispute arising under these Terms or out of your use of this Site shall be resolved exclusively by the state and federal courts of the State of California and/or County of Los Angeles. By using this Site, you hereby agree to the personal jurisdiction of, and venue in, such courts.
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Privacy Policy
To respect your privacy, we guarantee that any and all information you are providing will remain strictly confidential to the best of our ability and safely stored. No information about the visitors to our site will be sold, shared, or made accessible to any entity foreign to Sol a Mia. By visiting solamia.com you are accepting the practices described in this privacy policy.
Personal information relating to you and your order history are only available to you if you provide the correct password that you create. After providing your password, you can edit or delete your information at any time through the account page. If you forget your password, you can request that it be emailed to your email address.
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Security
Your online credit card transactions are secure, to the best of our ability, at solamia.com. We use Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe internet transmission of your personal information. Making a credit card purchase is just as safe on our website as it is by telephone.
Personal Information
What Sol a Mia Collects information our clients give us, in order to provide our clients with the service they deserve. We study our clients' and visitors' use of our websites so we can improve our services and enhance your Sol a Mia experience. When you register with Sol a Mia, you give us your name and email address. Sol a Mia does not collect personally identifiable information from anyone under the age of thirteen. If you are under thirteen, please ask your parents to register or exit this website.
How Sol a Mia Uses Information You Provide
If you give us your name and email address, we may contact you with special information about Sol a Mia and our products. We communicate with you by email only if we have your permission. Otherwise, we use your information only to improve our services to our clients.
Does Sol a Mia use your Information with Other Entities?
Sol a Mia does not sell or rent our client's names, addresses, email addresses or other personal information. In order to maintain our website and enhance our client communications, Sol a Mia contracts with selected third parties. As necessary, your personal information may be shared with these third parties, solely for the purpose of assisting Sol a Mia in these endeavors and subject to strict contractual confidentiality obligations. We do not otherwise disclose your information to third parties, unless required by law or in connection with a legal claim or proceeding. If Sol a Mia is acquired by another entity, information about Sol a Mia clients may be part of the transfer.
Cookies
We use cookies to recognize you and your preferences to make shopping easier. Cookies are bits of information that we automatically store on your computer if your computer accepts cookies. The use of cookies is standard on the internet and many major websites use them. Cookies stored on your computer do not contain any personally identifiable information. If you do not wish to have a cookie on your system, you can set your browser preferences to refuse them. Please consult your browser's help section for instructions on how to do this.
Receiving email promotions
If you give us your email address either on the home page or when you register, order, or enter a contest, we will send you emails about promotions. To remove yourself from our email list, send us an email: info@solamia.com.
Links to other sites
To enhance your shopping experience, the Sol a Mia site may have links to other sites. Those Web sites will have their own policies on privacy that you may wish to review. Sol a Mia has no responsibility for these linked Web sites.
Privacy of Young Children
Sol a Mia is concerned about the privacy of young children and we do not knowingly collect any personal information from a child under 13. Sol a Mia does not sell products for purchase by children and all children's products we sell are for purchase by adults only.
Policy Changes and Questions
Sol a Mia may update our privacy policy from time to time and use of the information we collect now is subject to the privacy policy in effect at the time of use. Whenever we make a change, we will post the updated policy at this site and we encourage you to check our policy periodically. By using our website following the posting of a change in the privacy policy, you consent to the updated policy. If you have any questions or concerns regarding our privacy policy, please contact us.
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